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Complete transparency: Velmi is a brand operated by PulseTech Solutions LLC (EIN 98-1931652), an American company based in New Mexico. We design the product and manage our customer service directly – without outsourcing or intermediaries. We deliver to France and your purchase is protected by French consumer law, including the 14-day legal right of withdrawal and our 60-night comfort guarantee.
The founder of Velmi did not intend to create a pillow brand. He simply wanted to put an end to neck pain upon waking.
Like many, he had gotten into the habit of massaging the back of his neck every morning before he could even turn his head normally. He attributed this to working from home, stress, and poor posture.
One day, he discovered the butterfly pillow – this ergonomic shape designed to conform to the shape of the neck and fill the space under the shoulder. He tried it. And his mornings changed.
It was while talking about her experience with her mother that she had an epiphany. She too stacked two pillows every night, never finding a truly comfortable position for her neck. Using a CPAP machine, she was also looking for a pillow compatible with her mask.
She tried the butterfly pillow. And for the first time in a long time, she found it really comfortable.
This is how Velmi was born. Not to sell just another product, but to make accessible to everyone what it had taken her weeks to find on her own: a pillow that truly respects the neck, without having to choose between comfort, quality and service.
What is important to us
A QUALITY PRODUCT, NOT A GADGET
An ergonomic shape designed to fit the shape of the neck, high-density foam that does not sag.
Velmi makes no compromises on quality.
A BRAND INSPIRED BY A TRUE FAMILY STORY
Velmi was born from a genuine family experience. Every decision, from the choice of materials to the writing of our emails, is guided by the same question: would we recommend it to our own family? A HUMAN CUSTOMER SERVICE AT YOUR SERVICE
No chatbots, no outsourced customer service on the other side of the world. Our support team reads every message and responds to you every business day, in less than 24 hours.
Our commitment: 60 nights to help you decide
You can't judge a pillow in just one night. Your neck needs a week, maybe even two, to adjust. That's why Velmi comes with a 60-night guarantee. Try it at home. Really sleep on it. If, after 60 nights, it's not right for you, we'll give you a full refund – no endless forms, no questions asked.
Because we prefer a satisfied customer to a disappointed one.
"Velmi is not a project aimed at selling a pillow. It's about wanting to share a solution we wish we had found sooner."
— The founder of Velmi