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Shipping Policy
Velmi currently ships its cervical pillows exclusively within mainland France. We are working on gradually opening up new destinations.
Delivery zones
At the launch of Velmi, we only deliver to mainland France (excluding Corsica, overseas departments and territories). This restriction allows us to guarantee the quality of service we are committed to providing with every order.
Delivery costs
Free delivery is offered for all orders delivered within metropolitan France with no minimum purchase required.
Delivery times
The delivery time is broken down as follows:
Order tracking
As soon as your order is shipped, you will receive an email containing your tracking number. This number allows you to track your package in real time on the carrier's website.
If you have not received a tracking email within 48 hours of placing your order, please contact us at bonjour@velmi.fr and we will immediately check the status of your order.
Delivery methods
Your pillow will be delivered to the address you provided when placing your order. The carrier will attempt home delivery. If you are not home, a delivery notice will be left, and you can arrange for redelivery or collect your package from a pickup point.
For multiple orders (Duo Pack), all items are shipped together in a single package to reduce the environmental footprint.
Package received
Upon delivery, please check the external condition of the package in the presence of the delivery person. If you notice any visible damage (damaged box, signs of moisture), please note your concerns on the delivery slip and contact us immediately at bonjour@velmi.fr, attaching photos.
Inside, your pillow is vacuum-sealed for easy transport. Upon opening, allow it to air for 24 to 48 hours, with the cover removed, so it can regain its final shape and volume. A slight odor may be present, due to the vacuum sealing. This will quickly dissipate in the open air.
Delivery delays
In the event of an exceptional delay of more than 7 working days beyond the estimated delivery date, please contact us at bonjour@velmi.fr . We will do everything we can to resolve the situation quickly, either by sending a replacement or by issuing a full refund if you prefer.
Lost or undelivered package
In the event of a parcel being declared lost by the carrier, we will send a new pillow free of charge as soon as possible, or provide a full refund according to your preference.
Service client
For any questions regarding your delivery:
Email: bonjour@velmi.fr
Guaranteed response in less than 24 working hours.
Last updated: 11/06/2026